Volunteer Administrator/Receptionist


Deafway’s history can be traced back to the late 1800’s through two other organisations – The Royal Cross School for the Deaf and The North and East Lancashire Welfare Association for the Deaf (NELWAD). Both of these organisations were established in Preston in the 1890’s, one providing formal education for Deaf children and young adults and the other meeting the social needs of the local Deaf adult community. The School and NELWAD were registered charities in their own rights and the current organisation was formed by the merger of these two charities into one new charity in 1990. Initially the new organisation was named The Mary Cross Trust however, in 2003, this was changed to Deafway which better reflects who we are and what we do.

Today Deafway is one of the leading charities in the North West of England, Supporting adults who are D/deaf, deafened or hard of hearing with additional needs.

Deafway works locally, nationally and internationally to achieve equality of access and opportunity for D/deaf people in all areas of life.  Our services and projects include:

Residential Care & Rehabilitation for Deaf people with a range of needs

  • Community services for Deaf people, hard of hearing people and people with additional needs and their families.
  • Supported living projects
  • Promotion of social justice issues
  • Partnerships & Projects with Deaf organisations in Nepal & Uganda

Finally, we will work in partnership with other organisations to create new services tailored to specific needs in all parts of the UK.

Deafway celebrates diversity in our organisation and in society as a  whole and is an equal opportunities employer welcoming all people with a positive view of age, caring responsibilities, gender, disability racial origin, religion, sexual orientation or socio-economic background.

Role title:                                           Volunteer Administrator / Receptionist

Expected commitment:               Various hours per week

Accountable to:                                Business Development Manager.

(This person will be your main point of contact while volunteering for Deafway. They will provide you with the support and supervision necessary for you to perform your role.)

Role summary

As Volunteer Administrator / Receptionist, you will help Deafway administration team with general office administration and reception duties.

Main duties and responsibilities:

  1. Provide general administrative support to teams.
  2. Support with collation of data.
  3. Filing and recording keeping.
  4. Update database system.
  5. Answering telephone.
  6. Mail room duties.
  7. Carry out specific projects as needed.
  8. Room booking and diary management.
  9. Any other duties in agreement with the Business Development Manager.
  10. Receiving visitors to Deafway.
  11. Any other duties within the scope of the role.

Skills and qualifications required


Requirements Essential and desirable criteria




English GCSE level or equivalent ( A-C)


Mathematics GCSE level or equivalent (A-C)


Use of Computerised systems


Working within a team


Undertaking office administration


Interpersonal Skills


Minute taking


The need for confidentiality


Skills, knowledge, abilities and behaviours
British Sign Language (BSL)


Basic understanding of administration processes


Knowledge of Deafway


Good communication skills


Ability to use Word, Excel, Power-Point and Outlook to an intermediate level


Ability to prioritise workload


Attention to detail


Willingness to be flexible


Ability to work on own initiative


Willing to adapt and learn new skills


Knowledge of social media



If you would like to apply for this position with Deafway please complete:

1: The Application Form (Microsoft Word version) or Application Form (pdf version) using the Application Pack Help Sheet.

2: Equal Opportunities Monitoring Form (Microsoft Word version) or Equal Opportunities Monitoring Form (pdf version).

and send to:

By post: Deafway, Brockholes Brow, Preston. PR1 5BB

By email: info@deafway.org.uk

If you would like to apply for this position in British Sign Language please send us your application on a DVD.

Application pack information

Application Form

How to apply for job at Deafway via BSL

Equal Opportunity Monitoring Form


If you need further information contact us by:

Telephone – 01772 796461 Minicom – 01772 693413

Email info@deafway.org.uk

Or write to us at Deafway, Brockholes Brow, Preston. PR2 5AL