Correspondence

Summary – A massive 84% of people who took part in the research told us they needed help when reading and responding to written correspondence. 88% said that they felt they didn’t have enough communication support for dealing with correspondence with 34% feeling that they were never well supported. No-one approached statutory services for support with this due to past experiences, with many relying on friends or family members which is totally inappropriate in the majority of situations. Over 40% of people felt that their reading and writing skills were not very good. 74% reported that they still regularly received correspondence that required them to make a phone call without giving other accessible options, demonstrating that service providers make no provision for people who can’t use voice call. The most popular ways of corresponding or accessing information are email, text, internet or online messaging service, whilst very few people said they would use a minicom. Many people said that they would not choose to use a communication support worker or friend to support them with correspondence and whilst a qualified interpreter is usually available if needed there is a cost implication to using that interpreter.

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